Privacy Policy

1. Who we are

Zeta is a property operations platform built by Zeta Labs, covering hotel, restaurant, workforce, event, gym, and hospital management under a single login. This policy explains what information we collect from you, how we use it, and the choices you have.

2. Information we collect

• Account information — name, email, phone number, and role, provided when your organization sets up your account.
• Operational data — the records you enter into the product (bookings, orders, employee records, patient records, member records, and similar), stored on your organization's behalf.
• Usage data — pages visited, features used, and general analytics collected via Google Analytics on our marketing site.
• Contact requests — information you share with us directly, such as through a WhatsApp quote request.

3. How we use this information

• To provide, operate, and maintain the product for your organization.
• To respond to support requests and quote inquiries.
• To improve the product, understand how it's used, and fix issues.
• To meet legal and regulatory obligations.

We do not sell your personal information to third parties.

4. Third-party services we use

Zeta is built on and relies on the following infrastructure providers, each of which processes data on our behalf under their own security and privacy commitments:

• Supabase — database, authentication, and file storage.
• Vercel — application hosting.
• OpenAI — powers the Zeta AI assistant; only the specific data needed to answer a query is sent, and only when you use that feature.
• Google Analytics — anonymized usage analytics on our marketing site.

5. Data security

Data is encrypted at rest and in transit. Access within the product is controlled by role-based permissions, so staff only see what their role permits. See our homepage's Security & Trust section for more detail.

6. Data retention

We retain operational data for as long as your organization's account is active, and for a reasonable period afterward to meet legal, accounting, or reporting obligations. You can request deletion of your organization's data by contacting us.

7. Your rights

You can request access to, correction of, or deletion of your personal information by contacting us using the details below. Your organization's administrator may also manage this on your behalf, since account data is typically controlled at the organization level.

8. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the date at the top of this page.

9. Contact us

Questions about this policy or your data can be sent to us via WhatsApp at +91 96001 58525.